INFORMATION TECHNOLOGY SUPPORT ANALYST-JOB AD

We are currently looking for an enthusiastic I.T Support Analyst to join our team. The ideal candidate must be detail oriented and able to work in a fast-paced environment.

Main duties

This group performs some or all the following duties:

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced.
Consult user guides, technical manuals and other documents to research and implement solutions.
Reproduce, diagnose, and resolve technical problems encountered by users.
Provide advice and training to users in response to identified difficulties.
Provide business systems, network, and Internet support to users in response to identified difficulties.
Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
Participate in the redesign of applications and other software.
May supervise other technical support workers in this group.

Employment requirements

Completion of a college program in computer science, computer programming or network administration is usually required.
College or other courses in computer programming or network administration are usually required.
Certification or training provided by software vendors may be required by some employers.

Computer and technology knowledge

Networking software
Networking hardware
Networking security
Extranet
Intranet
Internet
Desktop applications
Information management system
Computer Hardware trouble shooting

Work conditions and physical capabilities

Fast-paced environment
Work under pressure
Tight deadlines
Attention to detail
Sitting

Personal suitability

Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Initiative
Judgement
Organized
Team player
Ability to multitask

Education

College, CEGEP or other non-university training certificate or diploma from a program of 6 months to less than 1 year

Work Setting

Private company, corporation or industry

Languages

English

Job Types

Full time

Salary

$28.85

Benefit

Group Health Care Plan

Schedules

8-hour shift

Please submit your application to: